FAQs

When will I receive my order?

Once your order has been submitted, you will receive an email confirming your order has been placed. Subsequently, there will be a 2-3 business day processing time and a final email with a tracking number will be sent out when your order has been shipped. Processing times may extend up to 5 business days, based on high order volume. SugarLess Keto is not responsible for any lost, damaged, or delayed packages.

 

What shipping carrier do you use?

We use UPS and USPS to ship all orders within the United States. We do not currently ship internationally. 

 

Does frosting come with it?

Frosting is available in certain bundle packs. You may view them here. Please note, frosting is also a mix and you will need additional ingredients to make it.

 

Are you selling keto cake mix or fully baked cupcakes?

We sell keto cake mixes. You will need only a few ingredients to prepare and bake the cupcakes and/or cake. Instructions, ingredients, and nutritional facts are available on the back of the packaging :)

 

Can I substitute or change the ingredients needed?

No, please refrain from changing the ingredients and follow the instructions on the back of the mixes. This is recommended, because it is difficult to assist with any issues you may encounter if proportions are changed or other ingredients are added. If you need to substitute an ingredient, please reach out to our team at support@sugarlessketo.com and we will gladly assist you!

 

How are you counting net carbs?

We count net carbs by adding the dietary fiber and sugar alcohol and deducting it from the total carb count. Net Carb = total carbs - (dietary fiber +sugar alcohol).

 

I have a nut allergy. Are there any nuts in your mixes?

All of our mixes use almond flour. If you have an allergy to almonds, please do not consume any mixes.

 

Are your mixes gluten free?

Yes, all our mixes are gluten free.

 

I have a strict diet and unsure if I can consume your product.

If you are concerned if you should be consuming this product, please consult a physician. I am not a doctor, so customers are advised to do their own research and make decisions in partnership with their health care provider. If you are pregnant, nursing, have a medical condition or are taking any medication, please consult your physician.

 

What is the difference between net carbs and total carbs?

Total carbs is the calculation of all carbs in food, this includes dietary fiber, sugar, and sugar alcohol. Although fiber and sugar alcohol is a carb, your body doesn't digest it and it does not convert those carbs into sugar. Net carbs are the carbs that your body digests as sugar and raises blood sugar levels. 

 

Help! I did not receive my order confirmation email. What do I do?

Please check your spam folder. Order and tracking emails are known to be detected as spam by gmail. If you still cannot locate your order confirmation or tracking email, please email us at support@sugarlessketo.com

 

I never received my package. What do I do?

Although we ship using priority mail, delays may occur for mail carriers. If tracking information is still visible, this means that your order is still on the way. If your package was returned to sender or not delivered based on a mail carrier error, please report this to us at support@sugarlessketo.com within 60 days of your order being placed to receive a full refund or exchange.